The Solar.Pro.Tool Support offer is aimed at

- Existing and potential SPT instance owners of Levasoft GmbH.

Please use the contact form to request a consultation.

Solar.Pro.Tool Support Offer

Support for Solar.Pro.Tool users

Welcome to our support page for Solar.Pro.Tool users!
We offer comprehensive support to ensure you get the most out of your Solar.Pro.Tool.

SPT support process

1. collect questions and requests

All incoming questions and inquiries are collected and channeled by a contact person (AP) in your company. This ensures efficient and structured processing.

We recommend that you set up a special e-mail address for this purpose, such as spt-support@domain.ch.
This address is used exclusively to collect and process your requests.

2. forwarding to BIGBROLINE

The contact person forwards the collected requests to BIGBROLINE.

Please indicate in the subject line whether a quick response is required (this service is more cost-intensive) or whether the answer should be sent once a week at a time agreed in advance (this service is less expensive).

3. processing by BIGBROLINE

Our experts at BIGBROLINE process your support requests promptly and professionally.

The answers are either sent by e-mail or discussed in a team meeting on the specified weekdays.

4. billing

We offer flexible billing models:

Time-based billing: Time is recorded per hour or part thereof and, depending on the agreement, billing is either weekly or monthly.

Subscription model: Alternatively, you can book a subscription with an individually agreed monthly fixed price. The fixed price is based on a daily rate and covers a fixed period for processing the requests. This option offers you a predictable and budget-friendly solution.

Tips for reducing costs

Scheduled response times: You can save costs by scheduling responses to support requests for a specific period of time each week. These responses are sent by e-mail or in a Teams meeting.

FAQ list: We recommend collecting all questions and answers in an Excel spreadsheet. This allows you to create and publish a FAQ list that covers future queries. This not only reduces the number of forwarded inquiries, but also promotes learning among your employees, who are then able to process support inquiries themselves in the medium term.

Contact us

Interested in our support offer?
Contact us now, we look forward to supporting you with your professional development.
For more information or to make a booking, please use our contact form.

Expertise in support: Your partner for Solar.Pro.Tool

My support and consulting services are based on extensive expertise and many years of experience in using the Solar.Pro.Tool. I have carried out more than 10,000 planning projects since 2012, making me the most experienced and accomplished user of this software.

As a software administrator for many years, I know the background of the Solar.Pro.Tool inside out and know how to master the challenges that can arise when using this software. My support offers you not only technical knowledge, but also practical solutions to everyday problems.

I have acquired my know-how in the field of solar systems through years of experience in sales, product management and as a specialist for mounting systems at a leading Swiss wholesaler. I have also gained extensive experience in the installation of solar systems. This puts me in a position to consider all aspects of planning a photovoltaic system and to offer you high-quality advice.

I also have many years of experience in supporting and advising users of the Solar.Pro.Tool. My consulting services are practice-oriented and provide you with the necessary knowledge to use the Solar.Pro.Tool efficiently and effectively. My webinars offer a flexible and convenient way to benefit from my expert knowledge, no matter where you are.

Benefit from my expertise and be inspired by the best support and consulting services in the field of solar energy and software applications. Contact me to find out more about my services and receive your individual consultation!